Tuesday, June 03, 2008

ThePlanet Downtime Part II

Our shop at www.ncsxshop.com came back online yesterday at about 5:00PM EST and we restarted services without issues. There was a slight lag as the network dealt with the traffic but everything seemed okay. However, the floor of the data center where our server is located was running on backup generator power. Sometime last night, the generator encountered a breaker problem and shut off so the servers on that floor are down again.

We're assuming that the servers will be back online today but in the interim, our shop at www.shopncsx.com is operational. We can also accept orders by phone at (718) 353-2803. Apologies for the inconvenience. For other ThePlanet customers who are experiencing problems, their updates page is located here and the main forum page may be viewed here.

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