For customers at our New York hosting center at 33 Whitehall: We have partially restored power to some of the areas at the hosting center. Some customers still remaint down as of 11:30PM. A possible fuel contamination is suspected as the cause of the failure to both our primary and secondary generators. Final load tests are currently being conducted before bringing the remaining customers back online. We continue to work with the generator contractor to restore service. Due to the nature of the problem there is no estimated time to repair. There is no access to 33 Whitehall at this time. Once power is restored, if you need to have your server rebooted, please send a request to firstname.lastname@example.org with a subject of "33 Whitehall Reboot Request".
Tuesday, November 13, 2012
The latest update from our datacenter: