Saturday, May 31, 2008

NCSXSHOP down at the moment due to...

Dear Valued Customers,

In the interest of keeping you updated, tonight at 5:45 p.m. here in Houston, a transformer in our H1 data in Houston caught fire, which required us to take down all generators as instructed by the fire department. All servers in the H1 data center are down, as is our ServerCommand customer portal, which are working to move to another data center. None of our other data centers are affected.Our management team and facilities staff are on site evaluating the situation. In our latest assessment, we have determined that networking gear has not been damaged, but we are without power so assessments continue. All disaster recovery systems are in motion, and we have teams already working in the data center.We are posting messages in our forum, in Orbit and on our customer support phone system.We appreciate your patience. We are working around the clock to resolve these critical issues.This link will give you updates as well:

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